Shipping Policy
Shipping & Returns
Shipping
Where does JWS ship?
Linjer ships to 45 countries:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Ireland, Germany, The Netherlands, Norway, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland
- Oceania: Australia, New Zealand
- Asia: China, Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Cambodia
- Middle East: Israel, United Arab Emirates
How much does shipping cost?
FREE SHIPPING
- For order Over $99 to Canada
- For order over $199 to US
Do I have to pay duties and taxes?
- Prices are inclusive of taxes for shipments destined for Europe, United Kingdom, Australia, New Zealand and Singapore.
- If sales tax doesn’t apply in the destination country, no taxes apply for your purchase.
- For other countries, taxes and relevant duties will be calculated on checkout.
How long will delivery take?
- Orders are dispatched within 1 business day.
- Delivery times range from 1-11 business days depending on the destination.
| Destination | Free Shipping | Express Shipping | Suggested “order by” times for delivery by December 24* |
| United States | 7-11 business days | 2-3 business days (+$10) | Free shipping: Sun Dec 8, 7:59am local time Express shipping: Wed Dec 18, 7:59am local time |
| Canada | 4-5 business days | 2-3 business days (+CA$10) | Free shipping: Tue Dec 17, 10:59pm local time Express shipping: Wed Dec 18, 10:59am local time |
| UK/China | 5-10 business days | 2-4 business days (+£8) | Free shipping: Mon Dec 9, 3:59pm local time Express shipping: Tue Dec 17, 3:59pm local time |
| Europe (excl. UK) | 4-6 business days | 2-4 business days (+€8) | Free shipping: Sun Dec 15, 3:59pm local time Express shipping: Tue Dec 17, 3:59pm local time |
| Australia | 5-9 business days | 2-5 business days (+AU$16) | Free shipping: Wed Dec 11, 2:59am local time Express shipping: Tue Dec 17, 2:59am local time |
| New Zealand | 5-9 business days | 2-5 business days (+NZ$13) | Free shipping: Wed Dec 11, 4:59am local time Express shipping: Tue Dec 17, 4:59am local time |
| Singapore | 5-6 business days | 2-3 business days (+S$10) | Free shipping: Sun Dec 15, 11:59pm local time Express shipping: Tue Dec 17, 11:59pm local time |
| Hong Kong / Macau | 1-2 business days | n/a | Free shipping: Thu Dec 19, 11:59pm local time |
| All Others | 4-6 business days | 2-4 business days (+US$9) | Free shipping: Sun Dec 15, 7:59am local time Express shipping: Tue Dec 17, 7:59am local time |
- All shipments have tracking numbers. We will send you a tracking number by email after your parcel leaves the warehouse.
Please note:
Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mis-typed address)—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
Returns
What's your Online Purchase return policy?
- If you're not happy for any reason, you may return eligible JWS items within 14 days of receiving the order. Items must be unused and in original condition, including all original packaging. Please read more below about relevant costs.
- Customized products and products marked "Final sale" on the respective product page are not eligible for return.
- We are offering an extended holiday return period for orders placed between November 4 and December 15, 2024-- for these orders, you will have until January 16, 2025 to initiate a return (rather than the normal 14-day window).
- All returned items must meet the terms of our return policy or they will be sent back to you at your expense.
- Shipping fees are non-refundable.
What's the return process?
United States / United Kingdom / Hong Kong / Canada / Germany / Netherlands / Italy / Spain / Australia / Ireland / Singapore
We are pleased to offer two return options:
1) Ship your return parcel (at your cost) to a designated address in your country. You will not receive a shipping label from us.
2) We create a return label for you to use for the return shipment. A flat rate of $15 USD (or equivalent in other currencies) per shipment will be deducted from your refund to cover return shipping and handling.
Belgium / New Zealand / Mexico / UAE
We are pleased to offer one return option:
1) Ship your return parcel (at your cost) to a designated address in your country. You will not receive a shipping label from JWS.
Other European Union Countries
Please select Germany as your return warehouse and ship your return parcel (at your cost) here.
Elsewhere -- You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. more help email: jws@jwsjws.com
To initiate a return, please click here.