Repair Jewellery?

The following warranty is limited to products purchased directly from JWS retail locations and our official site www.jwsjws.com

JWS stand behind our commitment to delivering exceptional product quality and unmatched customer experience. Our passion for superior craftsmanship is reflected in every detail. We proudly offer a LIFETIME WARRANTY on material and workmanship as part of our commitment to exceptional quality.

We’ve got your back, Our repairs service and personalized after-sales service to repair your damaged jewellery. Jewellery damaged due to prolonged use, improper use or accident; Craftsman will provide a reasonable quote for the required repair or replacement of parts. available for a small fee; Member repaired gets a half price. 

Ensure your jewelry is back in your hands within 3-14 business days (depending on demand and craftsman availability). Wear your cherished pieces time and time again with confidence.

 Service Include:

Replating

If you notice your vermeil jewellery losing its colour over time, we're happy to re-plate it for you.

Repairing

Where possible, we'll repair your piece and send it back - good as new. If it's not fixable we will replace you a new one.

 Repair procedure: 

bring it back to store or send a picture and include your order number if you have located them to jws@jwsjws.com. 

if you wish to return a piece of jewellery to us for repair, We will estimate the costs and provide you with details for mailing or scheduling an appointment.

Our Craftsman will try their best to repair/replace it if possible. we'll work together to find a resolution.

We do not accept any jewelry repairs other than those in our collections.

Change to different fastens

free of charge within 3 months of the date of purchase when you purchase from JWS

clasp option : lobster, toggle clasp (OT), Hook clasp.