How to Mail Back an Online Return Canada

Note: A return postage fee of $10.00 (plus applicable taxes) will be deducted from your refund.

Follow the steps below to complete online returns for online purchases.

1. Once signed into your account, access your ORDER HISTORY page and click on your order to view your order details.
2. From your order detail page, select ‘Return Items’ to fill out the return request form.
3. Review your return details and click 'Process Return'.
4. A Return Label has been provided with your original order. Pack and ship your return, following the instructions outlined on the Return Confirmation page. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email.
5. If you need a new Return Label, Contact Service@jwsjws.com with your return number (RRXXXXXXXX), address and phone number.

Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.

RETURNING MULTIPLE ITEMS FROM SINGLE ORDER

If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.

RETURNING ITEMS FROM MULTIPLE ORDERS

If you’re returning items from multiple orders, please contact jWS Concierge

Service@jwsjws.com to set up your return.

P.O. BOX DELIVERIES

If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.